Below you will find answers to many of our frequently asked questions - from how our products are made to lead times and tips when ordering our handmade Moroccan tiles - if you have any other questions, please email carrie@hadeda.co.uk.
Hadeda x Tiles of Ezra
For the EZR1550 bejmat, there are 133 per sqm
For the EZR1010 zellige, there are 100 tiles per sqm
We recommend mapei grout, which can be bought online or from any good building supplies shop.
All Tiles of Ezra mosaic and border tile designs are available in
bespoke colourways - contact ellie@hadeda.co.uk to begin your design
consultation. Bespoke designs are handmade to order with a 10-12 week lead time.
We would always recommend you use a builder to install your tiles, and recommend you dont book them in until you have received the tile order. We send an install guide with every order.
No, they are already glazed and ready for install. Only the CLAY tiles are supplied unglazed. These can be sealed with Lithofin stainstop which allows them to be cleaned.
Zellige is made by hand in an extremely organic way. Each batch varies
from the next as Tiles of Ezra's artisan makers have learnt this art
form from their ancestors. The colours that are mixed are by memory, not
machine. Depending on the location of the tile in the kiln ( higher up
or lower down) the tone of the colour will vary. This is what gives the
tile their inherent tonal variation and makes them so uniquely bespoke
and beautiful. Each tile is different from the next.
Our handmade Moroccan tiles are perfect for splash backs, bathrooms (walls & floors), fireplaces and can be used both inside and outside.
For in stock tiles, the lead time is 1-2 weeks. For bespoke orders, the lead times differ. Please get in touch for more information - ellie@hadeda.co.uk
You can view most of the tiles in our showroom in Kingham, Oxfordshire.
Yes, the minimum is 3sqm for all tiles
Rest assured, this is not a defect of the tile. Please note the
following features of Zellige tiles are not defects, they are standard
features of a zellige tile and what make them so incredibly beautiful
once installed.
- Chips off the surface of the glaze exposing the clay beneath or imperfections on the tile face
- Dips in the surface of the tile
- Uneven edging of the tile
- The epoxy resin at the back coming through to the front of the mosaic
- For assembled sheets – uneven gaps between mosaics pieces
- Variation in colour between tile pieces
- The exposure of the clay beneath the tile
- Uneven or inconsistent thickness of each tile – each tile will vary from the next
Shade variations are inherent in all kiln-fired clay products. It is
possible that the tiles you receive will be slightly different from the
samples you received, or viewed in the showroom. Please refer to the
Moroccan Tile Standard links below for further details and
illustrations.
Yes they are!
Absolutely! We have an experienced in-house design consultant, Ellie who
can help you with any design required and take you through the ordering
process. Please email her directly ellie@hadeda.co.uk
Products
You will find a button on the item page to sign up for email notifications once it is back in stock. Please remember our items are handmade sustainably so lead times can be up to 12 weeks - we promise they're worth the wait!
We always recommend that the cane furniture be stored inside in damper/colder months. You can buy generic furniture covers for those summer showers, contact us for our recommendations.
No, all of our cane furniture is sold without seatpads. You can order seat pads separately HERE. Please allow a 10-day lead time as seat pads are all made to order.
Yes! We have several colour options online and are always open to painting in any other colour you might want to fit your scheme.
Please email kathryn@hadeda.co.uk for any bespoke enquiries as we are always able to explore options.
For our Whiteman and Mellor fabrics by the metre you can order swatches HERE
Shipping & Delivery
We set up pre-orders for items sold out items when we know that they will be back in stock imminently. You can find estimated arrival times within the product details. Are products are artisan made, which by nature means they are made slowly and sustainably in small quantities. By selling on pre-order it also ensures you can reserve your item before stock is released.
Yes! Please email kathryn@hadeda.co.uk with your shipping address and order to obtain an international shipping quote.
Please see our delivery and returns policy HERE. For specific delivery times please email kathryn@hadeda.co.uk
Showroom
Of course! Please contact carrie@hadeda.co.uk to book an appointment at our Kingham showroom to trial our designs.
Our showroom is open by appointment Monday - Friday 9.30-5.30pm. Please email info@hadeda.co.uk to arrange an appointment.
