United Kingdom Orders
*Northern Ireland Excluded
Standard Small Shipping via local Courier tracking (5-7 working days) £5.95-£17.99
Standard Medium Shipping via 3 rd Party Courier tracking (5-7 working days) £17.99-£34.99
Oversized/ Large Item (2-3 weeks- Delivered by White Van Gentlemen Delivery
Service) £75
All Tile Deliveries (2-3 weeks) £95
All Made to Order Coral and Hive Rugs (12-14 weeks Airfreight and Local UK
delivery) £250
Pre Order items can be purchased online. The lead time will be approximately
12-14 weeks and will vary depending on when our inbound containers are next
due. Our team will be in touch specifically with customers regarding pre orders.
If you have any questions please email info@hadeda.co.uk
For worldwide destinations - please email info@hadeda.co.uk for a
shipping quote.
shipping quote.
All orders will be fulfilled from our warehouse. If your order needs amending
please notify the team straight away so they can change the paperwork at the
warehouse. Orders are packed and dispatched to the address entered at point
of purchase. It is the customer’s responsibility to check the order details. Any
redelivery charges will be incurred by the customer.
3rd Party Courier
Customers will receive a tracking number via email and sms once the order has been collected. This delivery service is tracked to your door and if you are not in to take delivery of the package you will be able to schedule a new delivery time with the courier.
Man and Van Delivery Service
Once you order is routed you will receive an email and a SMS confirming the
day. If you need to change the delivery day, please contact the Hadeda team or
the White Van Gentlemen team immediately to reroute. On the day itself you
will receive an allocated time slot of a 3 hour window.
The items will be delivered into the room of choice. They will be fully unpacked
for your inspection, and the packaging left with you. Delivery to mainland
Britain is typically within 2-3 weeks. Deliveries beyond mainland Britain may
take longer and are usually not with a two man team, so they will not always be
brought upstairs.
Please measure, measure, and then measure again! If our couriers have to
bring an item back to us because it doesn't fit in your home, or for any reason not related to a fault, we may have to charge the return and restocking fee of £25.
Missed Deliveries
Our specialist couriers invest time and resources planning delivery routes,
allocating space on our delivery vehicles and in some cases making the
journey the day before for harder to reach destinations. Missed deliveries
unfortunately do come at a cost, which is why we ask for at least 24 hours
notice should you no longer be able to receive goods on the day scheduled. Any
failed deliveries will come back to the warehouse and be rerouted out at the next available opportunity and be recharged in full.
Why we charge for failed deliveries?
To offer a leading service to our customers, we subsidise delivery fees.
If deliveries are cancelled at the last minute the standard of the service we can
offer quickly becomes harmful to our operations and delivery overheads.
Therefore, if you cannot make your delivery slot, please contact us immediately
info@hadeda.co.uk or Info@hadeda.co.uk to have your delivery rescheduled to
the next available route in your area. Equally you can contact the delivery
company White Van Gentlemen directly on 020 7731 0551.
Deliveries cancelled less than 24 hours before the allocated delivery slot will
incur a redelivery charge of £35, and any failed deliveries on the day will incur a
full redelivery charge of £75. This amount will need to be collected prior to your
delivery being rescheduled.
Returns Policy
Hadeda aims to always provide high quality items that are fault free and undamaged. On occasion however, that you may have had a change of heart and goods may need to be returned. You may return most new, unopened items bought from Hadeda within 28 days of delivery for a full refund. The customer will be responsible for the delivery or shipping costs of returning an unwanted item.
If your product is not available for returns we can arrange for your return to be collected, between Monday-Friday only. Our couriers will book in when they are next in your area and the collection fee will be charged depending on
the item and location.
Alternatively you can use your own choice of courier to return your goods, please do ensure you have adequate insurance and all returns are sent tracked, as Hadeda are not responsible for any returns lost in transit.
Hadeda will cover the return shipping costs if the item arrives with you defective or incorrect. Please ensure you take photographs and of the shipping label, parcel, and product, as well as document any damage and email these prior to returning the item as this will be required to assess if it meets the returns criteria.
Any bespoke or Made to Order items are non-refundable and non-exchangeable
unless they are defective. Please also note, sale items are final and cannot be cancelled, refunded or credited.
Returns Address:
Hadeda C/O
White Van Gentlemen Ltd
Unit 3 Dawlish Studios
Dawlish Avenue
London
SW18 4RW
0207 731 0551
Make sure the item is intact and well protected, so that it is not damaged in transit.
Please ensure that the original packaging is kept and that all returns are referenced
with your order number on the inside and the outside of the packaging. If the order
number is missing, the item may not be eligible for a refund.
Hadeda reserves the right to refuse any return on items that does not meet our
return requirements. We are unable to offer an exchange or refund on items that are
deemed damaged upon return - scratched, worn or not in their original packaging.
We reserve the right to refuse an exchange or refund if goods are not returned in a
saleable condition or are damaged.
Defective or Damaged items
We do all we can to protect our items in transit, but sadly damages can sometimes
occur.
If you've received your delivery by 3 rd party courier then please let us know within 7 days if you spot damage (and before installing electrical items).
If you've received items via our furniture delivery crew and you spot damage then the items will be returned with the drivers and a replacement will be re-delivered to you free of charge. You'll be asked to inspect your goods and sign a Proof of Delivery Note. We cannot accept responsibility for any damage reported to us after you've signed the Proof of Delivery note - so please do check your goodies really thoroughly!
If you return goods you believe are defective, we will examine the returned goods
and will notify you of your refund via e-mail within seven days of receiving the goods and will process any refund due to you. We will confirm via e-mail that you are entitled to a refund for the defective goods. Please follow the returns policy to ensure you are eligible for a refund.
and will notify you of your refund via e-mail within seven days of receiving the goods and will process any refund due to you. We will confirm via e-mail that you are entitled to a refund for the defective goods. Please follow the returns policy to ensure you are eligible for a refund.
