United Kingdom Orders

*Northern Ireland Excluded

Standard Shipping via local courier, tracked and signed (5 to 7 working days)

£9.99 to £35.99

Oversized or Fragile Shipping via local courier, tracked and signed (5 to 7 working days)

£9.99 to £89.99

Large Item White Glove Delivery, with Room of Choice (2 to 3 weeks). Delivered by White Van Gentlemen Delivery.

England - £89.99

Wales - £119.99

Scotland - £139.99

All Tile Orders are collection only. Please contact kate@hadeda.co.uk to enquire about remaining tile stock

All orders will be fulfilled from our warehouse. If your order needs amending

please notify the team straight away so they can change the paperwork at the

warehouse. Orders are packed and dispatched to the address entered at point

of purchase. It is the customer’s responsibility to check the order details. Any

redelivery charges will be incurred by the customer.

3rd Party Courier

Customers will receive a tracking number via email and sms once the order has been collected. This delivery service is tracked to your door and if you are not in to take delivery of the package you will be able to schedule a new delivery time with the courier.

Man and Van Delivery Service

Once you order is routed you will receive an email and a SMS confirming the

day. If you need to change the delivery day, please contact the Hadeda team or

the White Van Gentlemen team immediately to reroute. On the day itself you

will receive an allocated time slot of a 3 hour window.

The items will be delivered into the room of choice. They will be fully unpacked

for your inspection, and the packaging left with you. Delivery to mainland

Britain is typically within 2-3 weeks. Deliveries beyond mainland Britain may

take longer and are usually not with a two man team, so they will not always be

brought upstairs.

Returns Policy

Hadeda aims to always provide high quality items that are fault free and undamaged. On occasion however, that you may have had a change of heart and goods may need to be returned. You may return most new, unopened items bought from Hadeda within 28 days of delivery for a full refund. The customer will be responsible for the delivery or shipping costs of returning an unwanted item.

If your product is not available for returns we can arrange for your return to be collected, between Monday-Friday only. Our couriers will book in when they are next in your area and the collection fee will be charged depending on

the item and location.

Alternatively you can use your own choice of courier to return your goods, please do ensure you have adequate insurance and all returns are sent tracked, as Hadeda are not responsible for any returns lost in transit.

Hadeda will cover the return shipping costs if the item arrives with you defective or incorrect. Please ensure you take photographs and of the shipping label, parcel, and product, as well as document any damage and email these prior to returning the item as this will be required to assess if it meets the returns criteria.

All bespoke or Made to Order items are non-refundable and non-exchangeable

unless they are defective. Please also note, sale items are final and cannot be cancelled, refunded or credited.

Make sure the item is intact and well protected, so that it is not damaged in transit.

Please ensure that the original packaging is kept and that all returns are referenced

with your order number on the inside and the outside of the packaging. If the order

number is missing, the item may not be eligible for a refund.

Hadeda reserves the right to refuse any return on items that does not meet our

return requirements. We are unable to offer an exchange or refund on items that are

deemed damaged upon return - scratched, worn or not in their original packaging.

We reserve the right to refuse an exchange or refund if goods are not returned in a

saleable condition or are damaged.

Defective or Damaged items

We do all we can to protect our items in transit, but sadly damages can sometimes occur.

If you've received your delivery by 3rd party courier then please let us know within 7 days if you spot damage (and before installing electrical items).

If you've received items via our furniture delivery crew and you spot damage then the items will be returned with the drivers and a replacement will be re-delivered to you free of charge. You'll be asked to inspect your goods and sign a Proof of Delivery Note.

If you return goods you believe are defective, we will examine the returned goods

and will notify you of your refund via e-mail within seven days of receiving the goods and will process any refund due to you. We will confirm via e-mail that you are entitled to a refund for the defective goods. Please follow the returns policy to ensure you are eligible for a refund.