Returns Policy
Hadeda aims to always provide high quality items that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by the Returns Policy below.

You may return most new, unopened items bought from Hadeda within 14 days of delivery for a full refund. The customer will be responsible for the delivery or shipping costs of returning an unwanted item. The method of transport used to return an item must be the same as the Hadeda delivery method.  Hadeda will cover the return shipping costs if the item arrives defective or incorrect. Please ensure you take photographs and document any damage and email these prior to returning the item as this will be required to assess if it meets the returns criteria.

Any bespoke or Made to Order items are non-refundable and non-exchangeable unless they are defective.

Please also note, sale items are final and cannot be cancelled, refunded or credited.

Returns Address:





Make sure the item is intact and well protected, so that it is not damaged in transit. Hadeda reserves the right to refuse any return on items that does not meet our return requirements. We are unable to offer an exchange or refund on items that are deemed damaged upon return - scratched, worn or not in their original packaging. 

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Defective Items

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within seven days of receiving the goods. We will process any refund due to you within 30 days. We will confirm via e-mail that you are entitled to a refund for the defective goods.

Cotswolds Studio

Visit our studio in Kingham, Oxfordshire to view our collections in-person