Delivery & Returns
COVID-19 DELIVERY POLICY UPDATE (these terms will replace our current delivery policy until further notice)
To enable us to continue to deliver - whilst protecting our team and customers - we will continue to use Royal Mail for small items, offering free P+P on all items excluding fragile and larger furniture, we are not expecting delays in dispatch (3-5 working days), but will update here if we experience any interruption to this. You can read the Royal Mail COVID-19 delivery policy here to ensure minimal contact between postal delivery staff and customers.
For larger, or fragile items - our showroom team will be in touch directly to liaise as to the safest way to deliver items to you, with minimal contact. To protect you and our staff, we are only offering doorstep deliveries on all items at this time.
The customs process is ever-changing due to Brexit so please contact firstname.lastname@example.org to arrange international delivery of heavy and fragile items.
You may return most new, unopened items bought from Hadeda within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
Please note: Custom ordered items are not eligible for return and refund unless defective.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-to-10 business days), the time it takes us to process your return once we receive it (3-to-5 business days), and the time it takes your bank to process our refund request (5-to-10 business days).
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. We are happy to arrange collection of larger goods by our courier. The customer is responsible for the cost of returns expect on the unlikely occasion that the item(s) have been received in a faulty condition.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within seven days of receiving the goods. We will process any refund due to you within 30 days. We will confirm via e-mail that you are entitled to a refund for the defective goods.
Our shipping rates as a guide are:
UK Delivery of small items (unless fragile/tracked) : Free of charge
UK Delivery for mid-sized items : £15
UK Delivery for larger items : £35
UK Delivery for items including all furniture and fragile items : £60
Should your order not be successfully delivered to you and consequently returned to Hadeda – we will ask you to pay an additional delivery charge to resend the parcel.
Smaller items will be dispatched via Royal Mail within 3 working days. Furniture in stock will be dispatched within 7 working days. Furniture on order will be shipped approximately 12 weeks or when the next shipment is due in-country.
Custom ordered items may incur a longer delivery time.
If an item that you have purchased is unexpectedly out of stock, you will be contacted with an estimated delivery date and given the opportunity to choose an alternative product or a refund.
We sometimes use DPD for delivery of parcels under 15kg. If your order is sent with DPD, you will receive communication from DPD to advise of your delivery. You will be able to amend the delivery day/time and address by text. This delivery service is tracked to your door and if you are not in to take delivery of the package DPD will contact you with a new delivery time.
Some of our items are too heavy or delicate to be sent safely with a courier; for these pieces we provide a custom delivery service with AnyVan. The price of this service is calculated depending on your distance from our showroom in Chipping Norton and the consequent cost of fuel and manpower for the journey. As a rough guide, this will vary from £50 locally to £550 for the very furthest journeys (the far north of Scotland, for example). After you have made your purchase we will be in touch to arrange delivery of your goods within 10 working days.
Please note: We will only be able to deliver to the front door.
There is also an option to collect items from our Showroom. Please select 'Local Pickup' as the shipping method. Due to the pandemic our showroom is closed to browsers - please call Carrie on 07926255847 to arrange a date and time for COVID safe order collection.
HADEDA, Wigwam Storage, Hook Norton Road, Chipping Norton, Oxfordshire, OX7 5TE